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Can you get banned from Turo?

Formerly known as RelayRides, Turo allows car owners to make an extra income by renting out their vehicles while providing a convenient and fast way to rent a car to those in need of transportation.

So, can you get banned from Turo? Several things could get you banned from Turo's services. These are things like having unpaid debt, breaching their terms of service or user policy, and being a trust and safety concern. There are many things under these three main subjects that we can elaborate on.

Turo offers cheaper than traditional car rentals and has hosts who don't mind renting their cars to drivers under the age of 25. Read more to know exactly what behavior and actions are unacceptable and could get you banned from using Turo!

Prohibited Vehicle Activities And Uses:

Restrictions can either be permanent or temporary and when your account has been restricted, you will be notified via an automated email. The email will explain if there is anything you can do to lift your restriction and what steps you can take. 

  • To permit a person who is not an “Approved Driver” to drive any vehicle booked through Turo.

Only Turo-approved drivers are able to book and drive a vehicle during a Turo trip. In order to be an approved driver, you, as the renter, have to provide updated required documentation and should meet all the Turo requirements for booking a car. 

If you are unsure about what requirements are needed from you, you can view them on the reservation pamphlet. 

  1. To drive a manual transmission vehicle without being an expert in the use of manual transmissions and clutches. 

Additionally, suppose the person driving the car causes any damage to the vehicle. In that case, they will be at fault and will be held fully liable for repairs of any damaged components of the vehicle. 

  1. Allowing a vehicle hired through Turo to be towed or pushed by anyone other than registered law enforcement or towing service. 
  1. Using a vehicle booked through Turo to participate in any of the following:
  • To tow or push other vehicles.
  • To drive on any other road than paved roads. This includes unapproved roads, parking areas, and “off-roading.”
  • To participate in any races, tests, or competitions.
  • With the intention to drive reckless and cause damage or have any disregard to safety.
  • To carry property for hire or to carry people or property for compensation of a fee. This includes taxi services, as well as food or grocery delivery services. 
  • Doing a trip that has not been booked. Using vehicles booked through Turo without a reservation or indication outside your trip time with unauthorized use will instantly get you banned.
  • To knowingly use the booked vehicle as part of the commission of a crime or any other illegal activity.
  • Driving the vehicle while being under the influence of alcohol, any medication, or drug alters abilities.
  • When the rented vehicle is loaded beyond its capacity or driving around with more passengers than the vehicle has seat belts.
  • To be outside the 50 United States or Canada, if you have booked the vehicle in Canada or the US. If you book a car in these places, you may drive across the state lines, as well as the US-Canadian border. However, you may not drive into Mexico.
  • Driving a rented vehicle without a valid license or failing to meet Turo's requirements for booking a vehicle. As the renter, it is your responsibility to inform Turo if your license is suspended or expired or if you are unsure whether you meet the requirements for booking a vehicle.
  • To transport any dangerous, poisonous, volatile, toxic, flammable, or illegal substances.
  • To transport a pet in a vehicle that has not been labeled as “pet friendly” without Turo's consent. However, this does not include service animals. Renters who bring service animals on their trip may still be responsible for a cleaning violation fee.
  • Making any unapproved improvements, additions, or alternations to any rented vehicle. If you have any questions, you can come in contact with Turo's customer support. 
  • Smoking in the rented vehicle.
  • Fueling a rented vehicle with the improper type of fuel.
  • Leaving a rented vehicle unattended while the engine is running or the keys are still in the engine.
  • Making incorrect or fraudulent reports about a rented vehicle or a host.
  1. Having unpaid debt.

If you have any unpaid debt, your account will be banned until you have paid the outstanding amount. You can either pay in cash or with a card. It would be good to note that the restriction can not automatically be lifted. 

You will need to wait between 2 and 3 days for the payment to reach Turo if you do not pay in cash. After you have paid the full amount, you will need to contact Turo directly and request that they lift the restriction on your account.

  1. Breaching Turo's terms of service or user policy.

If the Turo host has encouraged you to take part in any prohibited uses, Turo may similarly reduce their coverage. If you, as the renter, engage in any prohibited uses, it will always eliminate any coverage for any claims that are related to physical damage. 

  1. Being a trust and safety concern.

Turo has an excellent safety team that screens all user accounts to detect any potential security threats. Suppose your account has been banned due to a trust and safety concern. In that case, you will likely receive an email about whether you will be able to get the ban lifted, and they often request additional information and documents. 

Turo Compared To Traditional Car Rental Companies

If you are still unsure whether or not to rent a vehicle from Turo, it will benefit you to know about the positives and the negatives when comparing Turo to other traditional car rental companies.

One of the biggest advantages that you will get from using Turo is that Turo has no problem renting vehicles to drivers under the age of 21. Where the more traditional car rental services in the US usually do this as well, it generally comes with a much higher cost of paying insurance fees. 

Turo is much cheaper overall if you do not mind or have special requests bout the vehicle model and year. Turo is ultimately the best company to use if you need transport for a short distance and are on a budget. 

However, it is important to note that costs can fluctuate depending on the area you live in, so it would be smart to always compare prices before paying any deposits or renting any vehicles. Rental car delivery also leans towards Turo in favor because with most traditional car rental companies, you will have to pick up your booked rental vehicle yourself. With Turo, they will come to you. 

Returning the car is where you might get a disadvantage from Turo. If you are going on a longer trip, like moving to a new city, it is rare that a private owner will agree to pick up their car hundreds of miles away from where they live. If they do agree, you might have to pay a large fee. 

On the other hand, more traditional rental companies might have another shop at your location, making it much easier to drop the car off when you are done using it. 

Conclusion

Renters who engage in any prohibited uses stated above while using a vehicle booked through Turo may face penalty fees, suspension, and ultimately, permanent removal from the platform. If you are the primary guest, it will lower your liability coverage to state minimum limits was allowable by the applicable state law. 

For the safety of all Turo users, Turo has the right to restrict or ban any accounts at any time, at their discretion. It is good to note that any new accounts you create will also be blocked if your account has been restricted or banned. 

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